Cancellation & Refund Policy
Last Updated: October 19, 2026 • Escrow Protection Level: 100% Backed
When you book a consultation on InsideWork, your funds do not go directly to the expert. Instead, your payment is held securely in escrow by InsideWork. The expert is only paid after the consultation takes place and your 24-hour review window has passed without dispute. If you do not receive the session you paid for, you receive a 100% full refund.
1. Scenarios Eligible for Automatic 100% Refund
A candidate is entitled to a complete, 100% refund of the consultation fee under any of the following standard scenarios:
If the employee expert cannot accommodate your requested topic or slot, 100% of your payment is automatically refunded.
If an expert does not respond to your consultation request within 48 hours, the hold is voided and funds return to you.
If the confirmed expert fails to enter the consultation room during your scheduled slot, you receive an immediate 100% refund.
You may cancel your booking up to 2 hours prior to the scheduled start time for a full 100% refund, no questions asked.
2. Cancellation Notice Windows
- More than 2 hours before scheduled slot: Candidate receives a 100% refund.
- Less than 2 hours before scheduled slot: Because the expert has reserved dedicated personal time for your session, late cancellations may be subject to a 25% administrative reservation compensation fee, with 75% returned to the candidate.
- Expert Cancellation at Any Time: If an expert cancels a confirmed session at any point, the candidate always receives a 100% full refund immediately.
3. The 24-Hour Dispute & Quality Window
InsideWork provides a mandatory 24-hour review window following the conclusion of every consultation:
If the expert was unresponsive during the room session, ended the consultation substantially early, or violated professional guidelines, you can click “Report Issue / Dispute Session” directly from your Candidate Consultations dashboard within 24 hours.
Filing a dispute immediately freezes expert payout settlement in the escrow ledger. InsideWork's administrative arbitration team reviews the room transcript within 24 hours. If verified, a 100% refund is processed back to the candidate.
4. Refund Processing Timelines & Method
All refunds on InsideWork are executed via our payment partner Razorpay:
- Original Payment Method: Refunds are strictly credited back to the original source account (UPI, Credit/Debit Card, or Net Banking) used during checkout.
- UPI Instant Refunds: UPI refunds typically reflect in your linked bank account within 2 to 24 hours.
- Card & Netbanking Refunds: Card refunds typically reflect within 5 to 7 business days depending on your issuing bank's settlement schedule.
5. Refund Inquiries & Escalations
If your refund has not reflected after 7 business days or you have an inquiry regarding a past consultation dispute, our billing support desk is ready to assist:
Billing Desk: InsideWork Escrow & Settlements
Email: support@insidework.in
Escalations: billing@insidework.in
Direct Help: insidework.in/contact